Welcome to Startle!
We’re really happy you’ve decided to join us.
This article will give you a brief overview of the steps you need to follow to get set up, as well as a few tips and tricks to make sure you get off to a great start.
Before we begin, perhaps the most important thing to remember is how to contact us if you need help. For anything from network issues to questions about your features, your Relentless Support team is here for you 24/7 in the chat box, or via phone or email:
Tel: UK 0203 397 7676 (option 2)
Tel: US 646-585-0165 (option 2)
Connect your Startle Player
You’re probably here because you’ve received your Startle Player in the post. Great! Time to connect it. Here’s a video that will explain how to do this:
What about the other available connections?
In most cases you ignore the HDMI and USB connections on the Startle Player. There’s no need to connect monitors, keyboards, or mice.
Log in to your Startle account
By now, you should have received your welcome email that contains instructions on setting up your new Startle login details. If you’re having trouble finding this, please get in touch (see the top of the page for contact info).
From now on, you’ll log in to manage your Startle products via your region’s link:
Get familiar with our terminology
We want to make sure our customers know their Startle products inside out, so we put together this handy jargon explainer to make sure the products, features and technical terms we use are easy to understand.
Learn how playlist scheduling works
Your music schedule is the heart of your Startle Music system. Here, you can add our readymade compilations to as many different time slots as you like. You can also create your own playlists to add to your schedule (if this is included in your plan).
If you leave a blank area in the schedule it will not be silent, but rather play whatever your “default” playlist is set to.
Other essential features
You’ll want to use our mobile site to log in from mobile browsers. This will give you some useful quick controls:
You’ll see a page showing “What’s On” with the current song and recent history. From here you can skip the current song, or block any of the recent songs if you don’t want to hear them again.
There’s also a volume control if you need to turn music down but aren’t near your equipment.
If you have any questions, don't hesitate to get in touch. We're here to help!