Is your device still playing music? If yes, follow these steps. If no, please get in touch with us using the chat icon at the bottom right of this page.

In many cases your device is disconnected because of temporary issues with your network. When this happens it's usually sufficient to simply reboot the Startle Player by removing its power cable for a few seconds as demonstrated below. When power is restored it will reboot and make a fresh attempt at joining your network.

The reboot will typically take about five minutes. You'll know it's complete when music begins to play again. At this point you can check connectivity yourself by using the Device Connectivity menu in your Startle control panel (desktop site).

If the device remains disconnected it will usually indicate a problem with your local network. If a device is connected via wifi, the connectivity can be intermittent. But even in a wired connection it is advisable at this point to reboot your network equipment, starting with any switches and then the routers/modems.

Once this is complete it's a good idea to reboot the Startle player one more time and give it another chance to connect during the boot cycle.

Still no connection? Get in touch with us using the chat icon at the bottom right of this page.

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