On 25th May 2018, data laws in the European Union will change. The new General Data Protection Regulations (GDPR) will be the biggest change in EU data privacy laws in 20 years and this will have a big impact on both consumers and businesses, so we wanted to make it clear how Startle are complying.

Our full Privacy Policy can be viewed on our website, but here’s a short guide on how GDPR will impact you as a Startle customer in the EU…

We’ll use your data where we feel it will benefit you

As a customer of Startle, we need to maintain some personal and company data to provide you with a great service. For example, our Relentless Support™ advisors may need to contact you from time to time to address issues or updates with your Startle products and services. 

Similarly, we’ll occasionally send you system notifications as well as communications to let you know about new features or updates that could benefit you or your business. If you want to opt out from such communications, please let us know by contacting our support team.

We host your data securely

We store, back-up and encrypt all customer information in secure data centres to ensure maximum protection. For North American customers, this is hosted in the United States. For customers in Europe and the rest of the world, this is hosted in Europe. Only the necessary Startle employees are given access to your data, which is only ever accessible to authenticated users over an encrypted connection.

We won’t share your data with anyone

You can be assured that Startle will not share your data with any third-party companies without your consent, unless required by law, for regulatory purposes, or for legitimate reasons. For example, we will never sell your data or make it available for marketing from a third-party, however affiliated companies of Startle may be granted access to essential information upon the basis that it is required for operational purposes (such as processing payments).

You have certain rights as a Startle customer:

  • You’ll have the right to access your data

As the ‘data subject’, you can request information from Startle on the personal data we hold, including how and why it is used and who is able to access it.

  • You’ll have the right to rectify your data

GDPR states that customer data held by an organisation must be kept accurate and up to date. We'll do our best to ensure this, but if changes need to be made, you have the right to ensure that Startle rectify this. 

  • You’ll have the right to erase your data

If you wish for Startle to delete any of your data, you can request that this is removed from our database. We will then work with you to do our best to meet your request.

  • You’ll have the right to restrict how your data is processed

While we aim to keep all customer data up-to-date, you’ll be able to restrict our use of this if changes are required. If Startle is ever required to process data that you no longer wish to be processed, you also have certain rights to restrict this usage.

  • You’ll have the right to receive portable data

As a business, we are required to provide your personal data in a structured, commonly-used and machine-readable format upon your request. You also have the right to transmit this data to another ‘controller’ or business without hindrance from Startle.

  • You’ll have the right to object

Depending on your particular situation, you will have the right to object to the processing of your personal information. Unless Startle has compelling legitimate grounds for overriding your request, we will no longer process this.

Please refer to our Privacy Policy for more information. 

If you have any further questions regarding GDPR, please contact us.

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